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Doctor and Patient

Patient Information

Frequently Asked Questions

Find answers to common questions about our services, appointments, billing, and more. If you can’t find what you're looking for, our team is here to help.

  • Yes. We bulk bill all Medicare-eligible diagnostic imaging services, meaning there’s no out-of-pocket cost for most patients. Just bring a valid Medicare card and a referral from your doctor.

  • If your scan isn’t Medicare-eligible, a private billing fee may apply. We’ll always let you know in advance and provide a clear quote so there are no surprises.

  • For Medicare-covered services, no payment is needed at the time of your appointment.
    For private services:

    • A detailed invoice will be issued

    • Flexible payment options are available

    • We’ll walk you through the process and provide a receipt for your records or reimbursements

  • To help us process your billing smoothly, please bring:

    • A valid Medicare card

    • A referral from your GP or specialist

    • Any relevant concession or private health insurance cards

  • Costs vary depending on the type of scan, your Medicare eligibility, and whether you're covered by private health insurance. We’ll provide a clear breakdown of fees before you book.

  • We accept:

    • EFTPOS, Visa & Mastercard

    • Bank transfer (details provided on invoice)

    • HICAPS for on-the-spot private health claiming

    • Payment plans may be available for some procedures — just ask

  • We’re here to help. If you’re unsure about your coverage, costs, or Medicare eligibility, feel free to call our friendly team before your appointment.

Receptionist

Book an appointment

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Have more specific questions?

Contact out friendly team directly.

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